UPDATE: Vietnam Veteran Kicked Out Of Bentonville Hotel Because Of Service Dog5 News
BY JULIANNA CLIPSON
FEBRUARY 15, 2019
Cornelius and Juliana then left the hotel to sleep in his car until the morning in the hospital parking lot where his wife was working that night. He and his wife were visiting from Tulsa, where they lived. He said he was stunned by what had happened to him.
Cornelius says he made his reservation on the phone. When he arrived, he checked in. After check-in, Cornelius went to get his bags and his dog and was confronted by the clerk, Cornelius said. He was told Juliana was not allowed in the hotel, even after he explained she was not a pet.
About half an hour later, hotel staff and police officers forced Cornelius to leave.
"I was shook up... I mean I have several service-connected disabilities and what Juliana is for is for hearing and but when I went back to the hospital parking lot, I was shaken," Cornelius said.
Attempts to reach hotel management were unsuccessful before this story was published. After this story was published, 5NEWS had many conversations with the hotel manager. Monday morning (Feb. 18), the manager of the hotel called 5NEWS again to complain about this story. When asked directly for a statement or an interview the manager declined, but then said on the record, "you are liars."
Under the Americans with Disabilities Act, known as the ADA, a service animal is defined as a dog that has been individually trained to do work or perform tasks for an individual with a disability. The task(s) performed by the dog must be directly related to the person's disability.
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